Procedure for Complaints

We always try to give you the best service possible but there may be times when you feel this has not happened.

Our Hub Manager aims to respond to all complaints both promptly and courteously. Our procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right problems you have identified or mistakes that have been made. If you wish to make a complaint please telephone or contact our Hub Manager.

Bruce Bonar

Lakeside Healthcare Stamford
St Mary’s Medical Centre
Wharf Road

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.


Telephone: 0300 200 0084