How to Make and Cancel an Appointment
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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We like to offer personal care and would encourage you to see the same Doctor each time. Appointments are booked 10 minutes apart. We try our best to run to time so if you feel you need longer or have multiple issues you want to discuss, please book a double appointment.
We offer routine telephone consultations with doctors or nurses, these can be booked via out reception team. We ask that patients ensure they are available at their allotted time to take the call. Messages will not be left on answer machines in order to maintain confidentiality.
There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens.
Same Day Service - Telephone Triage
We provide a Same Day Service for acute medical problems and for patients who feel that they may need to be seen or supported that day.
The Same Day Service is provided by a team of experienced GPs and Prescribing Nurse Practitioners, supported by a Healthcare Assistant and Practice Nurse & Physiotherapist.
The Same Day Service runs between 08:00am and 18:30, Monday to Friday. If you feel that you need advice or support the Same Day please contact our Reception Teams. Our Reception Teams will ask you for a brief summary of the problem or concern. This is to help them direct your call to the most appropriate person. All requests will be triaged by the GP & Nurse Team and they will telephone you back to discuss things further. If the GP or Nurse would like to see you, they will arrange for you to come down at a mutually convenient time.
The Same Day Service is based at the Sheepmarket Surgery site but telephone requests to access the service can be made through both of our Reception Teams.
Evening and Weekend Appointments
We offer extended clinics on Tuesday and Thursday evenings as well as Saturday and Sunday mornings. These clinics are pre-booked, routine appointments only.
Practice Nurse Appointments
Appointments with our nursing team are available during weekdays from 08:30 - 18:00.
Appointments can be made by telephone or in person at our reception desks.