CQC report findings

The team at Lakeside Healthcare at Stamford says it will continue to work hard to deliver further improvements in response to the CQC’s latest inspection findings.

The hub, comprising two practices, has been upgraded to a Requires Improvement rating overall following its latest inspection in March.

The CQC said that ‘the practice had carried out a significant amount of work to improve the service since the last inspection’ and that leaders ‘demonstrated that they had the capacity and skills, but further work was required to embed systems and processes to deliver high quality sustainable care.’

Hub Manager, Teri White, who was recruited as part of an ongoing improvement strategy, said: “As a team we are determined to get Lakeside Healthcare at Stamford to where it needs to be for our patients and stakeholders and have a positive relationship with our Patient Participation Group.

“We have made significant changes since the previous inspection, including employing more staff, restructuring our teams, introducing new management and upgrading our telephone system. We also deployed staff proactively to deal with areas of greatest demand and installed a new online consultation system, which is accessible out of surgery hours. This raft of measures was all aimed at improving administrative and clinical capacity and increasing access for patients, at a time of huge demand.

“Although we have carried out a massive amount of work in a relatively short space of time, as recognised in this report, we acknowledge that more needs to be done and so will carefully prioritise and tackle the actions identified by the CQC.

“I would like to thank my colleagues for their commitment and dedication. They have worked tirelessly, under constant pressure, and will continue to do so. Our team is realistic about the improvements we have implemented so far, but also about the continuing challenges that we are all working hard to resolve.”

Published: Jun 6, 2022