Car Parking at the Surgery

One of the most common issues raised by patients during our recent patient and public engagement, was the lack of available car parking capacity at Sheepmarket for our patients.  Whilst the engagement was focused on the proposed closure of the St Mary’s Medical Centre, patients were clear in their feedback that car parking capacity at Sheepmarket is already an issue.

As a result, we undertook an audit of Sheepmarket car parking between September 2020 and November 2020 to better understand the issue and the reasons behind it.  Through this audit, we have identified that a significant proportion of Sheepmarket Surgery car parking spaces are used on a regular basis by vehicles that do not belong to our patients. This includes contractors working at the hospital site, visitors to the hospital as well as members of the public utilizing free parking rather than paying for the council provided parking in the town center. In addition, the hospital has closed started to close parts of its car park in preparation for its building work.

We have looked at options to address this issue and can now confirm that with effect from 15th February 2021 the Sheepmarket Surgery car park will be monitored utilizing an Automatic Number Plate Recognition (ANPR) car park management system. You may have already seen these cameras installed. Total Parking Solutions (TPS) will be managing the car park on our behalf, TPS are an approved operator of the British Parking Association (https://www.britishparking.co.uk/).

When attending the surgery for an appointment you must ensure you visit reception and enter your full correct vehicle registration using the mobile device (tablet) provided, please take care when entering ‘o’ and ‘0’ and other characters with similarities.  Press Submit, the tablet will show a green bar across the top of the screen to indicate the submission is successful, if there is a red bar please re-enter.  Should this problem persist please speak to the person at the counter.

Patients using the car park will have 30 minutes from arrival, to validate their parking by entering their number plate at reception or at dispensary. Once you have entered your registration patients will have a maximum parking time of 2 hours.

Anyone who uses the car park without validating their parking or exceeding the 2-hour limit will be issued with a Parking Charge Notice (PCN) £70, which, if paid within 14 days, will reduce to £40.  All charges are payable to Total Parking Solutions Ltd.

The surgery receives no financial or other benefit from implementing this system, it is being implemented in response to concerns raised by patients and findings from our own research.

If patients believe they have incorrectly received a parking charge, they should follow the practice complaints procedure.

The system has already been installed and will be live from Monday 15th February.

Published: Jan 21, 2021

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