Workflow Statistics

Week commencing 15 May 2023

  • Total appointments booked: 3,575
  • Appointments not attended: 59
  • Doctrin created cases for the week: 382
  • Doctrin created cases to date: 26,238
  • Doctrin 'compassion' rating: 89.7%
  • Telephone calls answered: 1,453
  • Average call wait: 19 minutes 
  • Items dispensed: 2,533

Week commencing 8 May 2023

  • Total appointments booked: 2,668
  • Appointments not attended: 53
  • Doctrin created cases for the week: 406
  • Doctrin created cases to date: 25,856
  • Doctrin 'compassion' rating: 82%
  • Telephone calls answered: 1,311
  • Average call wait: 20 minutes 
  • Items dispensed: 2,685

Week commencing 17 April 2023

  • Total appointments booked: 3,112
  • Appointments not attended: 66
  • Doctrin created cases for the week: 468
  • Doctrin created cases to date: 24,757
  • Doctrin 'recommend' rating: 87.5%
  • Telephone calls answered: 1,469
  • Average call wait: 23 minutes
  • Items dispensed: 2,378

Week commencing 20 March 2023

  • Total appointments booked: 3,427
  • Appointments not attended: 133
  • Doctrin created cases for the week: 464
  • Doctrin created cases to date: 23,124
  • Doctrin 'recommend' rating: 85%
  • Telephone calls answered: 1,537
  • Average call wait: 24 minutes
  • Items dispensed: 2,174

Week commencing 6 March 2023

  • Total appointments booked: 3,676
  • Appointments not attended: 145
  • Doctrin created cases for the week: 496
  • Doctrin created cases to date: 22,133
  • Doctrin 'recommend' rating: 85.5%%
  • Telephone calls answered: 1,384
  • Average call wait: 19 minutes
  • Items dispensed: 2,250

Week commencing 30 January 2023

  • Total appointments booked: 3,574
  • Appointments not attended: 439
  • Doctrin created cases for the week: 445
  • Doctrin created cases to date: 19,847
  • Doctrin 'recommend' rating: 88%
  • Telephone calls answered: 1,646
  • Average call wait: 19 minutes
  • Items dispensed: 2,850

Week commencing 23 January 2023

  • Total appointments booked: 3,738
  • Appointments not attended: 102
  • Doctrin created cases for the week: 439
  • Doctrin created cases to date: 19,402
  • Doctrin 'recommend' rating: 79%
  • Telephone calls answered: 1,577
  • Average call wait: 18 minutes
  • Items dispensed: 2,200

Week commencing 9 January 2023

  • Total appointments booked: 3,729
  • Appointments not attended: 128
  • Doctrin created cases for the week: 559
  • Doctrin created cases to date: 18,478
  • Doctrin 'recommend' rating: 82.5%
  • Telephone calls answered: 1,590
  • Average call wait: 23 minutes
  • Items dispensed: 2,606

Week commencing 5 December 2022

  • Total appointments delivered: 3,844
  • Covid/Flu vaccines given: 71
  • Appointments not attended: 139
  • Doctrin created cases for the week: 598
  • Doctrin created cases to date: 16,292
  • Doctrin 'recommend' rating: 77%
  • Telephone calls answered: 1,710
  • Average call wait: 20 minutes
  • Items dispensed: 2,301

Week commencing 14 November 2022

  • Total appointments delivered: 4,052
  • Covid/Flu vaccines given: 400
  • Appointments not attended: 118
  • Doctrin created cases for the week: 530
  • Doctrin created cases to date: 14,477
  • Doctrin 'recommend' rating: 72%
  • Telephone calls answered: 1,781
  • Average call wait: 15 minutes
  • Items dispensed: 2,215

Week commencing 7 November 2022

  • Total appointments delivered: 3,946
  • Covid/Flu vaccines given: 500
  • Appointments not attended: 116
  • Doctrin created cases for the week: 521
  • Doctrin created cases to date: 13,947
  • Doctrin 'recommend' rating: 81%
  • Telephone calls answered: 1787
  • Average call wait: 14 minutes
  • Items dispensed: 2391

Week commencing 31 October 2022

  • Total appointments delivered: 3,946
  • Appointments not attended: 113
  • Covid/Flu vaccinations given: 792
  • Doctrin created cases for the week: 521
  • Doctrin created cases to date: 13,426
  • Doctrin ‘recommend’ rating: 78%
  • Telephone calls answered: 1,885
  • Average call wait: 17 minutes
  • Items dispensed: 1,979